Tci Xps — material is not delivered

Address:

SR NO 15/02 SHED NO D1 TO D8 G, PUNE SINHAGAD ROADNANDED VILLAGE, Pune, Maharashtra, 411041

We have dispatched material through tci xps dated 26/11/2019 from pune to patiala. After tacking it is shown that, delivery will be on 02/12/2019. But they have not dispatched yet nor updated the status over phone. Our customer is taking follow up badly. Please look into this matter. We need our material to be dispatched also need the reason for not delivering it on scheduled time.