[Resolved] Tci Xps — misbehaviour & mishandling of goods result in breakage

Vaibhav Sharma Jnd

from Patna, Bihar

Address:

Dehradun, Uttarakhand, 248001

On 11/July/2018 i.e. Wednesday, TCI had to put an Door Delivery Of 2 Items.. That were, 1 Wooden Box carring 10 Guitar & another one wooden box carring 2 Harmonium ..
The Delivery Boy Broken the Wooden box On the spot and then Delivered The stock to me.. Which resulted in Damaging..
Damages were
2 Harmonium Bags Got Damage
3 Guitars were Damaged
1 guitar cover were damaged. .
.
When i Raised the concern regarding the damages, They Simply given me the Money of The damages of 2 harmonium bag & they said.. "Now Ur Stock Will Never Be Delivered From Now Onwords"
.
Now sir, i want to launch a complaint Regarding My Damages Claim & also The inAppropriate behavior of the Delivery boy..
Pls Help me sir
Docket No.
[protected]
&
[protected]
.
Vaibhav Sharma
JND MUSIC WORLD
Dehradun,
Mob: [protected]

+2 photos

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Aug 30, 2018

Complaint marked as Resolved

TCI XPS customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2018

TCI XPS Customer Care's response Dear Sir

We have escalated the matter against concern branch for resolution.
Your comments will be used for coaching & training our staff.

We are extremely apologetic for what you have experienced,

We request you to provide us some time to investigate the issue. So that we can take action accordingly.

Regards,
Team, TCI Express Ltd.