[Resolved]  Tci Xps — pick up not happening as per commitment

Address:

570016

Dear tci team, i am writing this email from a corporate company who does business regularly. Mitsubishi heavy industries vst diesel engines pvt ltd is the organisation facing issue with tci xps.
Mr. Rajesh ph no[protected] is very arrogant & never responds any calls often gives false commitments that the consignments will be picked. But the items will be lying at our factory beyond 24 hrs which is not allowed after making invoice.
Every time he gives a false commitment saying we are sending vehicle to pick up & later when we do a follow up never responds.
Request you to depute some responsible person in his place or else we are bound to inform our customer tci xps is not a proper service provider & switch over to some other transporter.
Incident date : 04.08.2018,
Consignment to pune trimega power controls
Please take necessary action & inform as a solution.