[Resolved]  Tci Xps — Poor Response - Poor Services - No responsibilities

Address:

TATA PROJECTS LIMITED GHAVP, NPCIL, Village & P.O.: Gorakhpur, Teh. Bhuna, Dist.: Fatehabad, Haryana–125047 Mob.: 9996633319

Hi,

We had booked one consignment vide docket number[protected] on 07.07.21. I am writing this email after fed-up with the response and services of TCI XPS ( An international renown brand) . We found following things which is not at all looking like a professional :

1. No One is responsible – Hisar Team saying talk to Rewari, Rewari team saying talk to Pune team and Pune team saying talk to Rewari team.
2. We had booked 6 Nos of Pkg but in system it showing 2 Nos yet to be delivered – No one knows where the pkg is .
3. No Responsible person from TCI XPS side.
4. Material is required at site on urgent basis but still we are in dark.
5. Consignment booked on topay basis and entire payment taken before delivering the material.
6. Material was booked on door delivery but some after receipt of material at Godown they refused to send the material on door delivery basis.
7. Customer care : Poor Response from customer care and no one picked up the call.

Still we are seeking help for our material required at site on urgent basis.

Thanks & Regards

Sandeep Kumar
Supply Chain Management
TATA PROJECTS LIMITED
GHAVP, NPCIL,
Village & P.O.: Gorakhpur, Teh. Bhuna,
Dist.: Fatehabad, Haryana – 125047
Mob.: [protected]
Email : [protected]@tataprojects.com
Website: www.tataprojects.com