[Resolved]  Tci Xps — Worst customer service

Document number[protected] which was booked from Gujarat to Uttar Pradesh is not delivered despite all the payment done, the faizabad distribution centre is not releasing it the reason is they didn't get clearance email from Gujarat .when contacted many times to Gujarat distribution centre and faizabad distribution centre, Gujarat distribution centre says they had forwarded an email when asked to faizabad distribution centre they said they didn't receive the email, it's more than 4 days the stock is kept in faizabad distribution centre the worst part is Gujarat distribution centre says the have send it and faizabad distribution centre says they didn't receive yet, now as customer where to go, customer service they have issue with server
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Jun 10, 2022
Complaint marked as Resolved 
TCI XPS customer support has been notified about the posted complaint.
Verified Support
May 03, 2022
TCI XPS Customer Care's response
Dear Sir,

Greetings from TCI Express Ltd.

Thank you for writing to us. We regret the inconvenience caused.

We have noted the highlighted concern and have taken up the same with our team.

Keeping your feedback in mind, our team has been strictly asked and it is our end that this should not happen from our side in future.

Also we escalate this issue with our higher authority for resolution.

The shipments has been delivered successfully.

Thanks for ongoing support with us.

Thanks & regards,
TCi express team.
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