Tci Xps — Wrong information provided by TCI Express employee and not giving payment receipts after getting the money and huge delay in delivery

I have booked a aluminum. Coil from ankleswar to mithapur which was about to be delivered from TCI express jamnagar office. But your one employee Mr. Ritesh kumar misguided me about delivery of material, he told me to 1st make payments then he will deliver our material but after getting the payment he stopped to pick my call.
After calling other TCI person our material get delivered by Tuesday but Mr. Ritesh kumar wrote wrong material quantity by pen on original bilty to misguide local driver.
Still I am waiting for payment receipt copy.
such type of employee working with TCI express and destroying TCI express name.
Kindly take the necessary action against such employee like Me. Ritesh kumar