Tcl Holdings — 4k Ultra WCG 4K TV K72

Address:

Vijayawada -5-44 1st floor Anmolu house Vijyawada 520007

Dear Customer Service Manager TCL Ifalcone,
I hope this email finds you well. I am writing to address a concerning issue I have encountered with my IFalcone TCL LED television.
On February 22nd, 2024, while enjoying television, I experienced an unexpected and troubling problem with my LED TV. Suddenly, the screen completely turned black, rendering the television unusable.
Details of My Iffalcone 108 (43 Inches) 4k Ultra WCG 4K TV K72
Date of Purchase-16th Oct -2022
Order ID[protected]
Online Purchase-Flipkart.
Immediately, I reached out to your toll-free customer care service and raised a complaint, resulting in the assignment of Case ID: IN[protected]. On February 23rd, 2024 (Friday), a TCL technician promptly responded to my complaint and visited my address to inspect the problem. To my surprise, within 15 minutes, he claimed to have rectified the issue, attributing it to a minor dust problem. He restarted the television and informed me that, as my TCL Iffalcon 43 inches TV is not under warranty, I would need to pay Rs. 400 towards service charges. I duly cleared the bill, assuming the problem was resolved. Moreover, I requested the technician to provide the bill, to which he replied that the bill would be sent via WhatsApp. (However, the technician mentioned that I should be content that the issue was resolved.)
On February 23rd, 2024, at 4:40 PM, upon attempting to power on my TCL Iffalcon TV, I encountered the same malfunction. I immediately contacted your customer service hotline, and a technician arrived at 6 PM to perform troubleshooting once again. To my dismay, the technician now informs me that the motherboard is malfunctioning and requires replacement, which would cost approximately Rs. 8000.
I am under the assumption that the technician was unable to provide proper service and may have performed faulty procedures, resulting in my TCL Iffalcon TV malfunctioning.
I am deeply concerned and disappointed by this turn of events. It is disheartening to experience such a major issue, especially after the initial assessment indicated a minor problem. I urge you to reconsider the diagnosis and explore alternative solutions to rectify the issue without incurring additional expenses.
As a loyal customer, I have always appreciated the quality and reliability of TCL products. However, this experience has left me feeling frustrated and inconvenienced. I trust that you will prioritize this matter and take swift action to address the situation.
I kindly request your immediate attention to resolve this issue and restore the functionality of my IFalcone TCL TV without incurring excessive costs.
Thank you for your prompt assistance. I eagerly await your response and a satisfactory resolution to this matter.