TCL — Not getting service from last 10 days after many reminder

Address:

Rampur colliery

Dear team,
I have purchased a TCL led tv from reliance jio store which 3year warranty and now my tv is not working display and i have complaints online tcl customer care and after that someone is calling me for service but still they don't visit my location for any service and i call him every day for service he told that same word from last 4days (aaj engineer visit karega aap ka problem solve ho jaega ) i didn't understand that why they are false committed everyday last at end of the day he closed the call and update unabe to contact customer.
Kindly look the matter as urgent basis