TCL — only after one day of purchase led not working

Address:

TCL India Ltd., 612,, Kotla Mubarakpur, Bapu Park, New Delhi, Delhi

I purchased a tcl led 55 p-8 on 23.03.2020, but not work after one day. I lodge complaint to their toll free no.[protected] on dated 24.03.2020 and they give me job id in[protected], but next day they closed this complaint as shown "we have tried to calling you on regd no. [protected] but now connected. Hence cancelled." while they never connect to me. I again dial to that no. They told me that this is lock down period hence cancelled. They lodged again my complaint on 30th march 2020 vide job id in[protected]. Same fate is lasted as above. I lodged 3 time on dated9th april 2020 vide job no. In[protected] on 16th april 4 time lodged vide job no. In[protected] but it is very regretted that they 4time cancelled my complaint.
Is it their services.
Very shamefull
However it is lockdown period is running, but they dont want to cancel the complaint, should be shown pending.
I harassed very much. I think they chit me.
I request you please take my complaint seriously.
Makkhan lal agarwal.
Registered mobile no. [protected]
Address: 586-gf, omaxe city, near club, palwal -121102 haryana