TD-MMT — Missed the service and no refund received

Address:7th Fllor, B3- Cerebrum IT Park, Kalyani Nagar, Pune 14

One of the ridiculous service I have ever experienced today...
I booked a cab service from Bangalore Airport to a destination in Bangalore using MMT.
I paid in advance and received a confirmation from MMT that I will get the driver details up to 15 minutes prior to the arrival.

My arrival was at 10:05 but 15 minute after landing also I did not receive any updated
so I was helpless and trying to contact the ever busy customer care number but the call got disconnected suddenly while on call

I received cab details at around 10:30 but surprisingly the number provided was NOT IN SERVICE, i looked for the cab number and kept on calling the driver, after failing all this attempts I booked another cab and prior t that I had to cancel my booking and I received an update(This time immediately) saying my booking has been cancelled and I get zero refund as per the terms and conditions...

This can happen with brand like MMT in India, and nobody is bothered about the loss

This looks like a big scam where they are making easy money without providing any services...I hope someone is listening to this and I may get my refund
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    7th Fllor, B3- Cerebrum IT Park, Kalyani Nagar, Pune 14
    India
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