Tech Mahindra — pf not withdrawn

I got released from techmahindra may-5-2017 (Associate id 419017) and i request to pf withdrawn and i submitted all the forms along with cheque. But i didn't get any proper response. Last few months am following you to withdrawn my pf account, now your saying to withdraw through online. I tried online but in online website is not allowing to withdrawn it is saying withdrawn through concerned trust. Please find the screenshot. And do it from your side. Last 1.5 years and raising request but your not giving any proper response... And simply closing the ticket.