TechProcess Payment Services Limi — amount debited but not credited in beneficiary account

I deposited my dish tv recharge monthly amount rs 290.00 on dated[protected] through net banking in favour of tata sky the same has been deducted/debited from my bank account but not credited in tata sky account nor return in my account. Transation details:- techproce/[protected]/[protected]/dish tv
Please rectify my problem as earliest
Thanks
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