TechProcess Payment Services Limi — Amount debited from my account but not credited to KSEB

Website: technprocess.net

Paid KSEB Bill through netbanking using TechProcess Gateway. Money was debited from my account, but not credited to KSEB.
Details:
Date: 25-Aug-2023
Electricity Bill payment. Amount: 9539.78 including TechProcess fee
Paid through my HDFC Bank netbanking facility.
Bank Ref: [protected]/[protected] payment confirmed with narration: TECHKERALASTATEELECT

Website doesn't open (connection refused), can't find any other recourse for complaines.
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Is your money refunded if yes then how many days it take for refund

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