Tej Couriers / Ghatge Patil Consultancy Services — delivery issue

Address:	Pune, Maharashtra, 411028
Website:	Tej couries

My company couriered parcel to me from tej courier on 21st august 2017. Still on 13 sep the courier is no delivered while i contacted to the office they said that we cant deliver at the area it will take more time... How much time this guys require to courier one parcel while it is almost 20 days.. Worst service ever i have found.
And they tell me that come to our office and collect it if you want it early.. Kindly resolve my issue.. They are taking charges for delivery and still they dont deliver this means they are looting us and making us foools