[Resolved]  Telangana Southern Power Distribution Company [TSSPDCL] — abrupt disconnection without prior notice

Address:

Hyderabad, Telangana, 500081

Dear Authorities,

We have received a development charge of around 6400 for our apartment common connection, way back in 2016 and I have moved to the apartment recently without any knowledge about this. Today the Madhapur AE has sent some one to disconnect the power, that interrupts lift for all the flats.

The notice (attached) they have given is an intimation of disconnection (striking off the due time of 24 hours). When we asked the AE about the improper notice and abrupt termination, he was very arrogant and says we can't do anything if we approach any court in the country and not at all willing to renew the power to the lift (which is mandatory for elderly people and emergencies from all the flats).

Please confirm if the AE has the authority to disconnect with the notice he served? As per my idea of consumer law, the consumer has to be given a prior notice with a minimum time of 24 hours to clear the due. If this is right, please educate your staff and remind him that he is a public servant and not any ultimate authority to enter any premises and disconnect as per his own rules.

Contact no. of the AE: [protected]

Hope you to clarify the issue and suggest the correct rule.