Telangana Southern Power Distribution Company [TSSPDCL]

[Resolved] Telangana Southern Power Distribution Company [TSSPDCL] — Bill paid twice for[protected], Requesting for the refund of the money

sudarshan.usr

Apr 11, 2022

Address: H.No 13-1-2, Plot No:214,Avanthi Nagar

I have paid bill twice for the USC:[protected],
please refund the money

S No: SZ119919
USC:[protected]

Bill payment details
Order Id:[protected]
Transaction Id:[protected]

Name:U Nagi Reddy
Address: H.No 13-1-2, Plot No:214,
Avanthi Nagar
Hyderabad

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Apr 11, 2022

Complaint marked as Resolved

Telangana Southern Power Distribution Company [TSSPDCL] customer support has been notified about the posted complaint.

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Comments

KLPavani

May 27, 2025

On 11/05/2025, I attempted to pay my electricity bill of ₹2063 through net banking. The transaction (Ref No. YSBI[protected]) failed, and the receipt displayed the message:
“Sorry! We could not ascertain the status of your card transaction from the payment gateway. However, we have recorded your request and shall verify the details and try again.”
Since the payment did not go through, I made another successful payment to complete the bill. However, it has now been over two weeks, and I have not received a refund for the failed transaction.
Kindly look into this matter and initiate the refund at the earliest. Please let me know if any further details are required.