Telangana Southern Power Distribution Company [TSSPDCL]

Telangana Southern Power Distribution Company [TSSPDCL] — additional charges in the electricity bill

hanu17trml

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500055

Hi,

It's observed few times in my electricity bill that the energy charges calculated are wrong as per my calculations. I'm attaching my latest bill copy here. Can you please check and update if my below calculations are wrong.

Consumed units: 189

As per the latest unit charges 2018-19 for below 200 units category:
3.30 for 1st 100 units i. E. 100*3.30 = 330
4.30 for the rest 100 units i. E. 89*4.30 = 382.7

So, the total energy charges should be 330+382.7 = 712.7 for which you charged me 949.40. Can i know the reason for it?

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Telangana Southern Power Distribution Company [TSSPDCL] customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2019

Telangana Southern Power Distribution Company [TSSPDCL] Customer Care's response Dear Consumer,

Please furnish the SC No (or) USC No as printed in the bill.

Regards,
TSSPDCL

Nov 13, 2019

Updated by hanu17trml Hi,

USC no is[protected]. Grow up boss, I already attached the bill and if you have a intention to work properly I won't get this type o[censored]pdates after 2 days.

Nov 18, 2019

Updated by hanu17trml I received a response from TSSPDCL on my other e-mail which i sent it to their help desk. Below is the way they are doing the calculations.

******************************************************************************************************************
Consumed Units: 189 for 29 days only
Total units for 31 days will be: 202 (189/29 *31 = 202 units) >200 units

As per latest unit charges 2018-19 for above 200 units category:
The tariff above 200 units is Rs. 5 till 200 units and 201 to 300 is Rs.7.2
for 29 days the bill
EC: 200 units/ 31 days * 29 days = 187 units * 5 = 935.00
189-187=2 units * 7.2 = 14.40
TOTAL : 949.40

This is for favour of information please.

Regards,

Assistant Accounts Officer
ERO/Jeedimetla

******************************************************************************************************************

Nov 18, 2019

Updated by hanu17trml I'm wondering how in this universe TSSPDCL can charge the customers for something which they didn't consumed in the name of Imagination.

They assumed my consumption for the next 2 days based upon the bill generated for 29 days and rounded it to 31 days which made my bill crossed 200 units, so that I becomes eligible for higher charges.

So technically, on the bill it is showing 29 days only, but they made me to pay for 31 days? And again, they will add these additional 2 days in my next month bill by making customer a buffoon here?

-> If you are following monthly bill cycle based upon dates and the consumed units, why are you rounding it for 31 days?
-> Why should I pay for the extra units which I didn't consumed and you imagined? What if for those 2 days, I'm out of city and didn't consumed any units?
-> If you are rounding it for 31 days, why the next month bill is generating from the 29th date again (same old date)? With this approach, you are making the consumer paying 2 times for those imagined days.
-> My bill in this month generated till 09-Nov-2019, you imagined for 2 days additional and demanded me to pay for it. So, my next month bill cycle should start from 12-Nov-2019 instead of 09-Nov-2019.

I'm not very sure did TSSPDCL made any public statement (or) press release about these new Mind Blowing calculations method? I requested them to share a copy of the same.