[Resolved] Telangana Southern Power Distribution Company [TSSPDCL] — Bill Wrong Calculation | |||||
We did not receive any hardcopy of electricity bill last month, but we paid the amount that was reflecting in the online portal which was a bill amount of Rs. 1776 . This month we received a hard copy which includes reading from both the months, showing the cumulative meter reading 1014 units .The bill is corresponding to the same unit which is Rs. 6997 . They have deducted the amount that we paid last month which is[protected] Rs. 5442 . Our concern is the meter reading should have been calculated just for this month, instead of carry forwarding the previous months starting reading i.e Our reading on date 4/7/17 was 16698 and the reading on 3/5/17 was 15684 which resulted in 1014 units . But we paid for certain units for the previous month dated 3/5/17 to 4/6/17 which should have been deducted from the total units . Because of this our bill amount is increased drastically . Could you look into it and rectify the same .Please send us the corrected one as soon as possible so that we can pay the actual amount paid by us .It is not possible for us to pay the extra amount that you have added, and we do not expect any power cut from your side as its not our fault and we had paid the bill on time . P.S : If we didn't receive a hard copy last month, it wasn't our fault.We paid the bill as per the online portal which should have been taken care by you guys. Hope you take an action on the same. Was this information helpful? | |||||
Aug 6, 2017 Complaint marked as Resolved Telangana Southern Power Distribution Company [TSSPDCL] customer support has been notified about the posted complaint. Verified Support Jul 06, 2017 Telangana Southern Power Distribution Company [TSSPDCL] Customer Care's response Dear consumer, We have informed the same to AE/Op/Madhapur on [protected]. He will be addressing the issue Regards, TSSPDCL | |||||
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+91 40 2343 3545
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6-1-50, Corporate Office, Mint Compound, Hyderabad, Andhra Pradesh, India - 500063
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