Telangana Southern Power Distribution Company [TSSPDCL]

[Resolved] Telangana Southern Power Distribution Company [TSSPDCL] — double payment

vikred

from Mumbai, Maharashtra

Address:

Rangareddy, Andhra Pradesh, 500074

My unique service number is[protected], and I paid my July's bill of ₹1816 twice.

I did it first from PayTM manually (Operator Ref. Number - [protected]), and within a few days my HDFC Bank account automatically deducted the bill amount (Transaction ID: TXHC[protected].

I tried to log a complaint on the website (https://tssouthernpower.com/CPDCL_Home.portal?_nfpb=true&_pageLabel=CPDCL_Home_...⇄ but it didn't work.

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Jul 20, 2017

Complaint marked as Resolved

Telangana Southern Power Distribution Company [TSSPDCL] customer support has been notified about the posted complaint.

Jul 14, 2017

Updated by vikred I managed to raise a complaint on the website as well: **CC[protected]**

Jul 14, 2017

Updated by vikred I got to know that the extra amount goes into something called as "credit balance", which is neither reflected on the subsequent bills nor on the website. My question now is, does this happen automatically? Or, do I have to get it done explicitly by raising a request or something?

Our non-summer monthly bills are usually ₹500-₹550. Can I stop making payments till I use up the 1816 credit balance? And, after that, continue paying the balance from thereon?

Verified Support

Jul 18, 2017

Telangana Southern Power Distribution Company [TSSPDCL] Customer Care's response Dear consumer,

We have informed AAO/ERO/Saroornagar on [protected] to advance flag your service so that you can view your credit balance online

Regards,
TSSPDCL

Jul 20, 2017

Updated by vikred Thank you, TSSPDCL!

I can now see that the paid amount is getting reflected on your website. Hope it reflects on my subsequent bills too.