Telangana Southern Power Distribution Company [TSSPDCL]

[Resolved] Telangana Southern Power Distribution Company [TSSPDCL] — Made Double Payment

[email protected]

from Chennai, Tamil Nadu

Address:	Hyderabad, Andhra Pradesh, 500085
Website:	www.tssouthernpower.com

Please find the service details of my electricity bill below:

District: Ranga Reddy
ERO Name: 15, KUKATPALLY
Service Number:[protected]
Unique Service Number:[protected]

I have made double payment for current month(June-2017). The bill amount is Rs. 5941/-. First I have paid Rs. 5941/ - on 16-Jun-2017 through PayTM with receipt no - [protected] and second time I have paid Rs. 5941/- on 22-Jun-2017 through HDFC Credit Card with receipt no - [protected].

Kindly refund the second transaction done through HDFC credit card with receipt no - [protected].

May month will have highest electricity consumption and hence we got Rs. 5941/- as June month electricity bill. But, from next month onwards, our electricity bill will be somewhere near Rs. 1500/- per month since the temperature is reduced drastically now. So, the extra amount(Rs. 5941/-) paid through HDFC credit card with receipt no - [protected] has to be adjusted for next 4 months electricity bills (or) need to be refunded. I request to refund this extra amount paid(Rs. 5941/-).

For your reference, please find attached my "Payment history" page screenshot from Consumer Login portal of https://www.tssouthernpower.com/ website which has details of two payments made for the current month(Jun-2017)

+1 photos

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Aug 1, 2017

Complaint marked as Resolved

Telangana Southern Power Distribution Company [TSSPDCL] customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2017

Telangana Southern Power Distribution Company [TSSPDCL] Customer Care's response Dear Consumer,

The extra paid amount is present as credit balance top your service and it will be adjusted towards your service if your bill amount is <=Rs.5941/- and not paid by you.

Note: These adjustment details and outstanding amount details will not reflected on the bill as well as in website.

if your next month's bill amount is < Rs. 5941/- then no need to pay the bill else Pay the balance amount by deducting the credit balance from the bill amount generated at ERO Kukatpally on all working days before due date (or) if ERO is very far then you can make part payment at bill counter's only after 20th, before due date and additional charges will be levied if the due date is crossed

Regards,
TSSPDCL