Telangana Southern Power Distribution Company [TSSPDCL] — My neighbour's main wire is broken and touching my house

Address:

2-117/9, 7 &8 part OU colony Shaikpet near OU Colony park

Address: 2-117/9, 7 &8 part OU colony Shaikpet near OU colony park Durgamma temple. Our neighbours Sujatha and Sainath lives on left side of our house. Their main power supply electric wire from the pole is damaged and touching our house. I requested them to replace it with cable wire from the past 2 years, but they are not replacing it. I have registered the compliant many times but it is of no use. Even the government employees of electricity department are not taking any action. So please help me in this regards to prevent future accidents.