Telangana State Road Transport Corporation [TSRTC] — Formally lodge a complaint regarding the extremely disappointing customer service experience I encountered at TGSRTC Logistics on

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding the extremely disappointing customer service experience I encountered at TGSRTC Logistics on[protected]. The interaction left me feeling undervalued and disrespected as a customer.

On 15-07-1, at approximately [3:30 PM IST], I visited the TGSRTC Logistics office located at [Jangaon]. I approached the counter to inquire about PRODUCT delivered status 22336735. Instead of receiving assistance, I was met with exceptionally rude behavior from your staff member, whose name badge indicated [staff member's name].

The staff member in question exhibited the following unprofessional conduct:

Dismissive Attitude: Despite my polite inquiry, they responded with dismissive gestures and seemed unwilling to provide information.
Lack of Courtesy: Their tone was condescending and impatient, which made me feel unwelcome.
Poor Communication: They did not explain the process clearly and appeared annoyed by my questions.

As a customer, I believe that every individual deserves to be treated with respect and courtesy. The behavior exhibited by your staff member not only reflects poorly on your organization but also creates a negative impression of TGSRTC Logistics as a whole.

I trust that TGSRTC Logistics values customer feedback and takes complaints seriously. I kindly request that appropriate action be taken to address this matter promptly. I would appreciate a response acknowledging this complaint and outlining the steps being taken to prevent such incidents from occurring in the future.

Please feel free to contact me at [protected] or via email at pruthviraj65.[protected]@gmail.com if you require any further information or clarification regarding this complaint.

Thank you for your attention to this matter. I look forward to your prompt response and resolution of this issue.

Yours sincerely,

PRUTHVIRAJ NASAGONI
+91-[protected]