Telangana State Road Transport Corporation [TSRTC] Customer Care
Telangana State Road Transport Corporation
Customer satisfaction rating: 1%
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469
COMPLAINTS

Telangana State Road Transport Corporation [TSRTC] Customer Care

Telangana State Road Transport Corporation

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India

Customer Care Phone Numbers and Contacts

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Toll-free:
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Additional info
Customer satisfaction rating
1%
Complaints
469
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Telangana State Road Transport Corporation [TSRTC] related photos (107)

Telangana State Road Transport Corporation [TSRTC] Complaints & Reviews

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Telangana State Road Transport Corporation [TSRTC] — karimnagar buses scarcity

 Jyotsna Rani jampan on Jun 25, 2018
This is really disgusting. Bus route is d only way of transportation to a common people...as there's r no trains in between Hyderabad n Karimnagar..n over here, being much crowdy n busy district ..no proper facilities of bus transportation, only few luxury and a.c buses from Karimnagar..and that too need to get our seat reserved online...even for a normal super luxury... This is really too much... Atleast a counter shud be available to buy tickets ...wat ABT a normal common man who can't evn book an online ticket ?... Being such a big district ...atleast no proper bus facilities... N all drivers...
Complaint comments  Read comments Complaint category Education

Telangana State Road Transport Corporation [TSRTC] — didn't get confirmation of tickets and money was not refunded.

 Anusha Vunnam on Jun 22, 2018
Hello. On 21st of June 2018 I booked tsrtc ticket having
service number 8650/khmm-kphp. I didn't get confirmation message and money
was transformed to tsrtc.
The tickets I booked was sold to someone. So I booked other seats again.

I will be attaching Oder information with this mail. Expecting your
response. Refund the money fast....
Complaint comments  Read comments Complaint category Other

Telangana State Road Transport Corporation [TSRTC] — money refund and no response when called [Resolved]

 Praveen Cheryala on Jun 22, 2018
Recently i have booked 2 tickets from Hyderabad to Godavarikhani on 9th June 2018 Saturday. The amount(615/-) got deducted but we didn't get any e-mail or SMS. We have checked with the inquiry regarding the same. They confirmed if we didn't receive SMS or e-mail, that means the ticket got cancelled.

I am trying to call the customer care from last 2 days but there was no response.

Please look into this issue and do the refund.

Mobile Number - [protected] (SMS to receive)
E-mail : yendlurivk@gmail.com
Bus Service Number - 7267 (11:20 PM bus)...
Complaint comments  Read comments Complaint category Public Transportation

Telangana State Road Transport Corporation [TSRTC] — refund status — tsrtc helpline - ticket id : 12121

 Anusha Konda on Jun 22, 2018
I have booked a ticket for 17th june *hyderabad to bangalore*, i received
The payment success confirmation mail from the gateway but did not receive
The ticket confirmation yet. Its been more than a week no response from the team and the customer care phone number just does not work.

I need an immediate refund and resolve on this issue

*the details are given below*

*merchant reference number *: [protected]

*ebs payment id* :[protected]...
Complaint comments  Read comments Complaint category Travel & Vacations

Telangana State Road Transport Corporation [TSRTC] — uncomfortable journey

 Brothersgift on Jun 21, 2018
Right now am travelling in super luxury from mbnr to hyderabad bearing number ts06-z 0206. The bus is moving slow. Even the slow moving vehicles passing by are going faster than this bus. Mainly, the push back seats are not in good condition. When we lean on back of the seat it's going on to the back seat passenger. Many seats are in the same condition. On my previous journey in other super luxury bus in the same route my seat window was open and it's not movable. Wind was blowing like a hell on to me. The seats usually in many buses are not neat. The back of the seats are sticky. The luggage place...
Complaint comments  Read comments [1]Complaint category Public Transportation

Telangana State Road Transport Corporation [TSRTC] — booked my ticket online and payment was deducted from my account and i didnt get ticket

 harshgadewar on Jun 21, 2018
I booked my ticket through tsrtc online web site and i selected the seat and was directed to the payment page to proceed and then i entered my card deatils and the amount got deducted from my account and i got a confirmation mail from tsrtconline by confirming my payment with
Merchant reference number : [protected]
Ebs payment id :[protected]
Payment mode : visa debit card_tp
Amount : 605.00
Customer name : tsrtc guest
Customer email : harshgadewar@gmail.com
Status : success
And then i didn't get my ticket deatils and my bus number and seat...
Complaint comments  Read comments Complaint category Public Transportation

Telangana State Road Transport Corporation [TSRTC] — irregular timings of rtc bus

 AnandChirva on Jun 19, 2018
Hi,

Bus route no 536. Ie mekaguda to afzalgunj bus follows no timings and the conductor and bus driver behave rudely when asked about the timings.

Actual bus timings are stated as below.

Mekaguda - 7.45 am afzalgunj - 9.30 am
Mekaguda - 11.15 am afzalgunj - 1.00 pm
Mekaguda - 3.30 pm afzalgunj - 5.00pm

On a public holiday, bus follows no timings and after many complaints no action is taken, due to which many people are not using public transport. So few people and students relying on public transport are facing several issues.
Complaint comments  Read comments [1]Complaint category Public Transportation

Telangana State Road Transport Corporation [TSRTC] — tsrtc : non-refund of amount - as amount deducted for in-complete transaction.

 Suman Kumar Kola on Jun 19, 2018
Hello,

I made booking of bustickets - vajra bus tikckets (2 tickets) travelling from karimnagar to hyderabad on may 28, 2018, costing me around inr 620 /-.
As such payment was successful, but not received any tickets for my payment. And, i got an email stating that my "payment status was not successful".

From 25 days, i have been trying with tsrtc for their response, but unable to get the money back.

Below are more details:which i got email

Mail sub: refund status : ticket id : 10733 : tsrtconline.in :payment is not completed...
Complaint comments  Read comments [1]Complaint category Public Transportation

Telangana State Road Transport Corporation [TSRTC] — ticket not confirmed but amount deducted

 Prabhakaran2603 on Jun 18, 2018
I have booked ticket for mancherial to hyderabad on 17/06/2018.

Date of journey is 18.06.2018

The money has been debited from my account but i neither got the ticket by mail or to my mobile number.

Date of journey : 15/06/2018

Bus is express from mancherial to jbs

Amount : 258/-

Status : success...

Please look in to this and i hope for refund....
Complaint comments  Read comments Complaint category Banks

Telangana State Road Transport Corporation [TSRTC] — june_16_2018_8130 driver and sms issues

 frustrated tsrtc user on Jun 16, 2018
Hi,
I booked ticket on the june 16 2018, i didn't get ticket details in sms and confirmation email.

Again i booked this time i got confirmation not sms, i went to site and requested sms more than twice in 2 hours from different internet connected pc.

I expected a message prior 15mins onbooarding.
It didn't come.

Enquiry staff doesn't listen or respond.
Enquiry contact number no one lifts the call and it is not toll-free.
As an rtc driver salary is of precious money, the money i used in booking is the same for me. I worked...
Complaint comments  Read comments Complaint category Public Transportation

Telangana State Road Transport Corporation [TSRTC] — non refund of cancelled service money

 sudhakar1972 on Jun 16, 2018
I booked a tkt on 31.5.2018 from sattupally to hyderabad (Kphb) for the bus service no.64567 tkt no.[protected]Date of journey 2.6.2018). On the date of journey the bus service was cancelled. We are not performed journey on the bus service. So far we are not credited the refund amount into my bank ac.[protected] sbi. Plz credit refund amount immediately to my bank ac....
Complaint comments  Read comments Complaint category Government Organizations

Telangana State Road Transport Corporation [TSRTC] — route bus is not available

 Nitu B on Jun 15, 2018
Hello sir/madam. As i used to work in karkhana, and stays at venkatgiri, daily night i used to wait for the direct bus 10h/25s, my office closing time is 7:30 eventhough i used to wait for 8pm for direct bus. But all the time the conductor and driver used to say it will be up to maithrivanam. And i compromises my self to maithrivanam and again takes an another bus to venkatgiri. But today[protected], it is very rediculous. Driver and conductor both are saying that the bus will go upto patney only. Conductor is very eager to take money for the ticket up to patney. You can see the cctv footage also....
Complaint comments  Read comments Complaint category Government Organizations

Telangana State Road Transport Corporation [TSRTC] — ticket confirmation neither by mail or even to mobile number

 madhu430 on Jun 15, 2018
I have booked ticket for hyderabad to nizamabad on 15/06/2018. The money has been debited from my account but i neither got the ticket by mail or to my number.

Date of journey : 15/06/2018

Bus is rajadhani 17:50pm from jbs

Payment details :

Merchant reference number : protected

Ebs payment id :[protected]

Payment mode : visa_tp

Amount : 322/-

Customer name : tsrtc guest

Customer email id : madhumalathiboga@gmail.com

Status : success...
Complaint comments  Read comments Complaint category Travel & Vacations

Telangana State Road Transport Corporation [TSRTC] — money deducted but not got ticket

 Mahesh Balla on Jun 15, 2018
I booked two tickets from hyderabad to godavarikhani through tsrtc official website money deducted but did'nt get ticket.

Below are the details:

Merchant reference number : [protected]
Ebs payment id :[protected]
Payment mode : hdfc bank account_tp
Amount : 648.00

Attached the screen shot also...
Complaint comments  Read comments Complaint category Travel & Vacations

Telangana State Road Transport Corporation [TSRTC] — refund of ticket amount

 bhargavi noonay on Jun 13, 2018
Today i boarded bus number:ts 09z 7660 an a/c bus at kothaguda, there were passengers who booked the ticket for ecil, last stop of the bus. However, at madhapur tyre has been punctured and we asked to vacate the bus and board another ordinary bus, the difference in fare between a/c bus and ordinary bus is three times, we were denied our amount. We do understand technical issues but since the fare paid by us is for the destination but since we didn't reach the destination atleast minimum 50% or 75% of excess fare has to be refunded. Kindly consider the request and arrange a system for refund when...
Complaint comments  Read comments Complaint category Other

Telangana State Road Transport Corporation [TSRTC] — amount debited but didn't get my ticket

 suri2606 on Jun 13, 2018
I surendra babu, had tried to book the e-ticket from www.tsrtconline.in from bangalore to hyderabad on 17/05/2018. Date of journey is 17/05/2018. I did payment using my net banking and money got debited from my account. However, i didn't get the ticket details at that time and got a mail regarding payment is not completed[protected]. It has been a 25 days over and i tried multiple time to reach out support care no.[protected] but no one responding. Can you please confirm my refund status and my payment asap. I already made a complaint to the online. Support@tsrtcbus.in, but didnt get any response/call...
Complaint comments  Read comments Complaint category Public Transportation

Telangana State Road Transport Corporation [TSRTC] — wallet missing

 Bala Chandar Savarapu on Jun 11, 2018
I have travelled from godavarikhani to jbs Hyderabad on 10.06.2018
Below are the ticket details
After getting down from the bus I noticed that I missed my wallet. In that I'm having my important documents
Please do needful.

Service No:3642, DOJ:10-Jun-2018 18:00, Boarding Point:GODAVARIKHANI BUS STATION, Seat No's:2, 4(A:2, C:0), Ticket No.57934282, FARE:779, GODAVARIKHANI- 17:59, DESTINATION PLACE:HYDERABAD 10-Jun-2018 22:42, UID:3023, Ph:[protected], www.tsrtconline.in

Regards
S. Balachandar
Photos. No. [protected]...
Complaint comments  Read comments Complaint category Public Transportation

Telangana State Road Transport Corporation [TSRTC] — rash driving - bus route 40

 morris_sb_us on Jun 9, 2018
Dear sir/madam,
I would like to bring it to the notice of the ts rtc department against rash driving by the 40 route bus (Driver : 221144, cnd: 220619, metro express depot - musheerabad, route : sec-koti) on 08/06/18.

Throughout the route the bus driver was driving rashly and nearly moved down many people on the road and other bus stops. Its a request for the department to look into such issues before any unforeseen situation occurs.

Regards,
S morris...
Complaint comments  Read comments Complaint category Public Transportation

Telangana State Road Transport Corporation [TSRTC] — dropping

 NavyaMadineni on Jun 8, 2018
I was at my destination at 9:30pm june 08 2018. My home is on the way to bustand. As it was late in the night i pleaded to drop on the way to bustand wich is near my home. He totally ignored my words. Being a girl at that night it was soo hard to reach my place please take action as soon as possible
Ts16z0206.
Date 08 june 2018.
Hyderabad - armoor (Super luxery)....
Complaint comments  Read comments [1]Complaint category Other

Telangana State Road Transport Corporation [TSRTC] — rtc or personal vehicles of drivers and conductor?

 Ram Yeshwanth M on Jun 8, 2018
Bus no. Ap36z0159. Depot. Mahabubabad. Bus stopped for more than half an hour in some village en route so that the conductor of the bus could do her personal work. Apparently she was to receive some money from a person in the village and she made the bus stop there for half an hour and collected her money. Even shouted at us for asking. Her reply was "if you want to be on time, next time catch a bus that starts an hour early". Most sensible response i have ever heard. I think rtc buses are like personal vehicles of drivers and conductors so that they could do their personal work wasting the time...
Complaint comments  Read comments [2]Complaint category Postal & Delivery Services

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