Tata DoCoMo Photon With Walky — Poor Service - Non existent Customer Care

Address:

Andhra Pradesh

Account No[protected]towards the services of our CDMA mobile phones / Walky / FWP/ FWT No [protected] (Walky No[protected].

I had taken a connection with Tata Docoma in Oct 2012. This was a combined offer of Tata Photon along with Walky handset. For installation, the person was very prompt and reported within half an hour of my call. Filled up application form, took advance payment, and activated the phone in the next few hours time. I was very impressed..
The photon worked on my desktop working with windows. However when I tried it on my Apple macbook, there was no software to help connect with internet using the photon. I tried customer care, but no one understood what the problem was and kept on putting me on hold to check with others.
In the meanwhile the walky stopped working within a month, and does not switch on. When the representative came to collect payment, we pointed out this problem, to which the response was - it will be rectified in an hour. Well 3 months have since passed and nothing has come out of it.

They only reponse I have got is repeated phone calls to pay monthly rentals for non existant service. Each time we point out the problem and the answer is - we will get back to you. Yesterday I get an email, indicating legal action for bills not paid for last 2 months. Well this is the kind of service wherein its impossible to reach customer care people over phone.. no reply to emails sent..

Just a word of caution to others opting for Tata Docomo services, kindly avoid .. look for other options.. extremely poor and pathetic service.