[Resolved] Tata Photon And Tata Walky — Have not disconnected my number for 2 photon | |||
COMPLAINT - 1 I was using TATA Photon ([protected]) and in Nov' 2012, I called to disconnect the same. in few days i received a call from the customer service recovery agent, asking me to re-activate the service, I did not agree to the same. after few months i received a call that my photon bill is still pending for Dec' 2012 and Jan 2013. The agent did not disconnect the number and after getting through all the pain and calling them again and again , it was disconnected. COMPLAINT - 2 I also disconnected another photon ([protected]) on 20 March 2013 and went through the same process and was not disconnected by the agent and still im receiving mail for payment of april bill as it was not disconnected COMPLAINT - 3 I also called Customer care to disconnect my walky landline no - [protected], the recovery agent told me that they will replace the landline set free of cost within a week so i did not disconnect the landline no. but still I have not received a call from the department - I have their mail mentioning that they will replace the set Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
2 Comments | |||
Comments
Dear Customer,
We tried to speak to you personally to understand your concerns regarding the billing issue. However, we are unable to contact you, since your call was not reachable.
Hence, we would like to inform you that as per our records we found that your number is disconnected on 12-DEC-12 as per your request and there is no outstanding amount in your account and no issue now.
Thanks and Regards,
Customer Care
Tata Docomo.
We tried to speak to you personally to understand your concerns regarding the billing issue. However, we are unable to contact you, since your call was not reachable.
Hence, we would like to inform you that as per our records we found that your number is disconnected on 12-DEC-12 as per your request and there is no outstanding amount in your account and no issue now.
Thanks and Regards,
Customer Care
Tata Docomo.
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2A, Old Ishwar Nagar, , Okhla Industrial Area Phase 1, Delhi, Delhi, Delhi, India - 110065
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.