Teleperformance — Onboarding issue.

I'm Neelanjan chakraborty I got selected for the teleperformance voice process after completing all the test but while onboarding filling my employee details it shows my adhaar is already registered with the company but I never worked before but three months back also I cleared the all test and i told the last hr I can't join due to some issue so after three months now again I cleared all the test but couldn't go further at onboarding as it shows my addhar is already registered so kindly resolve my issue Im looking forward to work under your guidance and company.