Teleshop Teleshopping — size issue sweat slim belt

Website:Telescope teleshopping

I have purchased a sweat slim belt a product after seeing a multiple advertisement on tv screens. They have assured me that there is 15 days refund/replace of product if product is not appropriate or size issue or product not work as described.
After delivery of product i had checked and found size is smaller as well as not stretchable as described. I have called customer care executive as number mentioned on the product as well number displayed on the tv screen but no response even my call was not picked 2nd time from the same number then i have tried with another number surprisingly my call was picked and again they assured to replace but still there is no response. Now if i am trying to call from that number there is no response.
Please help me to get this issue sorted
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