Templeyatri — Satisfactory arrangements for char - dham package ex. Delhi

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.templeyatri.com

I sent the following complaint on 13.6.2017, but haven't received any response so far.

Dear sh. Ankit

I would like to bring to your notice the following serious shortcomings of your arrangement for the yatra, despite the escalation of charges by you.

1. Though it was stated that the stay has been arranged in hotels, the stay was arranged in yatri niwas and dharmshala, except for the stay in haridwar and karnprayag.
Dates promised hotel hotel voucher actual stay
28 may hotel suvidha deluxe hotel apsara, haridwar hotel apsara, haridwar
29-30 may hotel samrat hotel aswal, barkot hotel aswal, barkot
31 may - 01 jun hotel shivananda hotel shivputra, uttarkashi hotel shivputra
02- 03 jun hotel jagat raj, sitapur hotel ashish, ukhimath vijay tourist lodge
04 jun hotel charan paduka, badrinath hotel yogbadri, pandukeshwar unnamed dharmshala, badrinath
05 jun hotel ashirwad, srinagar hotel santikunj resort, karnpryag hotel shubh yatra
06 jun hotel suvidha deluxe hotel apsara, haridwar hotel apsara, haridwar

2. All the hotels/yatri niwases had lots of problems, the main issue was that there was no cleaning, and delay in serving tea and breakfast. It seems that the accounts of the hotels are not settled by you in time, due to which they are not willing to give proper service to the guests, and morning tea and breakfast was served only at hotel shivputra, and hotel shubh yatra. Individual details of the shortcomings are as under

Hotel apsara
Room decor ok, but bad house-keeping, dirty linen, trash can not emptied, no towels
No ac remote, ac too noisy
Dinner readied only at 9:30 pm
Breakfast delayed too much, did not get breakfast as quantity was too little considering the number of guests
Creaky doors, no door handles
Counter person having weird suggestions, like take jio sim instead of asking for wifi, dinner gets delayed even in homes, no solution for power-cut,...
No cupboard, no shelf
Foul smell in toilet
No electricity, no generator

Aswal
Location good
Only one towel
No tea/breakfast in morning of yatra
No hot water
No daily cleaning of room

Shivputra
Location good
Dirty linen
Leaky tap
No daily cleaning of room

Vijay
Horribly stinky toilet
Unwilling to serve breakfast
No soap
Dirty rooms

Unnamed dharmshala
Being a dharmshala, what can be expected in the name of service?
Not even drinking water, or a lock for the room

Hotel shubh yatra
Initially refused having booking, maybe because his previous account has not been settled
Finally, seven persons adjusted in 2 two-bed rooms
Extremely slow service during lunch and breakfast, had to leave unfinished
Faulty fan
No geyser
Very bad phone networks

3. Transportation/vehicle

Though the vehicle and the driver for the yatra was satisfactory, but the vehicle from delhi to haridwar was highly unsatisfactory.

Taxi to haridwar
A/c duct kept falling off on us
Water dripping on us from a/c duct
Left-side passengers' gate could be opened from outside only
Driver forced us to take lunch in the restaurant of his choice
Driver misbehaved despite being permitted to halt separately for his lunch
Driver misbehaved and refused to take us to destination, and wasted time by going into narrow lanes of city

Taxi to delhi
Had to call up for the vehicle
Took more than an hour to report

In view of the above deficiencies, it is clear that the services and facilities promised were deliberately not provided which necessitate suitable refunds.

Please refund the extra amounts charged, at the earliest.