Thai Airways International Public Company Limited — Lost baggage/ replaced with another passenger

Address:

110032

I have lost my baggage on Flight No. TG-315 arrived at IGI Airport on 17.09.2016 at 8:55pm from Bangkok, Thailand to New Delhi, India. My baggage no. is TG467403 vide ticket no.[protected] and boarding pass seat no. 49J and passport no. N4024722. My bag was replaced with another passenger's bag named Mr. Gaurav Arora. He took my bag instead of his own bag either deliberately or by mistake. His bag was later found to be kept at the airport after all other baggage's were taken away by other passengers which was taken away by thai airline officials present there. My bag is of the make "Skybags" and it contain my important documents apart from my clothes, shopped items. I am contacting thai airlines on there official numbers but no reply is received from them. We are being harassed as they are not talking to us in any manner. There was nobody at the airport and no satisfactory reply is given on phone. I am hoping to get a positive reply from your side.