Thane Municipal Transport [TMT] — Bus Drivers not open door

I am regularly picking bus from wagle estate Road no 16 and the signal was there. And bus no 12 came pawar nagar and stand at bus stop. But the driver not opened the door inspite of repeated request. And again bus goes and stop at the signal i again went there and he refuses to open again. And this problem face by everyone at the bus stop . As limited buses are available for mulund pawar route. Please i request you to inform your drivers to open the doors. And get action against driver of bus no 12 Pawar Nagar. bus no. MH 04 HY 1751