Thane Municipal Transport [TMT] — Bus No not visible and doors not open by bus operator

I was travelling from thane manpada to Borivali Station east through a TMT Bus route No 60 having registration no MH04-HY-7628 on Sunday Date 7th August 2022. Firstly I waited almost an hour for the bus. And when the bus arrives it did not had its indicator ON which shows the bus no and route information. Secondly it stopped almost 150 to 200 meters away from the Bustop. And it only opened the front door and did not open the back door and started going away from the bus stop. And then I tried to stop the bus and when I asked the driver of the bus no and tried to get in the bus from front door, he did not gave me the answer. I then asked the passengers about the bus and got in. After this conductor and driver started to argue with me that I should get in from the back door. And misbehaved with me and refused to give me a ticket. I just want an answer as how will a person get in from a back door if the driver doesn’t opens it? And how can a conductor refuses to give a ticket to a passenger if the bus arrives almost after an hour. Is this low the TMT frequency?