Thane Municipal Transport [TMT] — Bus not stopped at designated bus stop

Bus service provider : Thane Municipal Transport (TMT)
Place of incident : bus stop - Paras Shopping center
Date of incident : 03.01.2022
Time of incident : 8.35 am

Bus driver of above mentioned TMT bus didn't stop at bus stop.
We were two persons waving hands to stop the bus but driver denied by negative head waving and bus went without stopping.
Initially I thought bus would be pack but as Bus passed from stop, we observed bus was not full and could have accommodated 15-20 more people safely. Even though, I don't understand why driver didn't allow two persons to board the bus.
We passengers reply on these public transportation services and plan our commute to office but because of one such act of driver, we loose confidence and be doubt that this bus will stop next day or not.

Handling the bus simply on own mood is not in line with the responsibility of the bus driver.

I need reason why that driver didn't have sense of his responsibilities for his service.