Thane Municipal Transport [TMT] — Buses near my location are refusing to drop at the destination

Address:

Maharashtra, Bhiwandi, Shivaji Chowk

I reside at Bhiwandi and all the Bus no.88 from Bhiwandi to Mulund are refusing to drop people at the destination and managing use by dropping thane, we have wasted 2-3 hours waiting for mulund bus and every bus I asked told us to wait for next bus! This has caused me to reach late for my job and affected my pay! Please take a serious look in this matter and make sure this doesn't repeat again
Thankyou!