Thane Municipal Transport [TMT] — Complaint against conductor and driver of bus no 70 arriving at 7.30 am at padle goan bus stop

I'm a daily commuter who takes the TMT bus, but this is the first time I've had such a bad experience with the bus driver and bus conductor on this route. It is about Bus No. 70 (Khidkali to Thane route) arriving at Padle Goan at 7.30 a.m., specifically, I had two bad experiences with the same bus driver and conductor who arrived at this time. I'm helpless right now because I don't know these people's names. We commuters use a variety of modes of transportation on a daily basis. The government provided this service to make the lives of commuters easier. However, I have discovered that some employees are oblivious to these issues and act as if it were their own vehicle.
First, on May 6, 2023, I catches this bus, and because I didn't have any exact 15 Rs, I gave him 20 bucks. The conductor then asked me to give him 5 Rs change, which I didn't have, so I gave him 10 Rs more. When he returned me the pending amount, he only gave me 5 Rs, so I was astonished, and he went to another person for ticketing. So I called him back and told him, "You have charged me more, " but the conductor was so stubborn that he refused to return the money, and he tried to fool me by saying, "I have already given you 10 Rs." I gave you 5 rupees again the second time since you were dozing and couldn't figure it out. Because I didn't have any 10 Rs, I was able to catch his lie. After much arguing, he finally gave me my money back. So, he told me that from now on, you won't be riding in my bus.
Second instance, on May 11, 2023, at 7.30 a.m., padle goan bus stop, bus no 70, I'm damn sure this is the same conductor and driver who saw me standing in the bus stop waiting for the bus, but that driver couldn't have the audacity to stop the bus at padle goan bus stop. He didn't bother stopping at the bus stop. We commuters use public transport on a daily basis in TMT and NMMT. These transport facilities are designed to assist commuters with their day-to-day travel, whether for work or otherwise. These vehicles are not intended for harassment. Because of this shamble, I arrived at work late today. We also work in service industries, but that doesn't mean we treat customers in this manner.

I would like you to take strict action against this conductor and driver who do not know how to treat commuters.