Thane Municipal Transport [TMT] — Complaint regarding fraudulent conduct and unjust fine

Address:

Road Number 22, Wagle Industrial Estate, Thane

Dear Sir/Madam,

I am writing to express my deep dissatisfaction and frustration with the recent incident that occurred during my journey on a Kisannagar TMT bus. I believe I have been subjected to dishonest practices by one of your bus conductors, leading to unjust consequences and an unnecessary fine.

On May 17, 2023, I, along with another individual, was travelling to Wagle Estate Road No. 22. The conductor at bus stop No. 3 intentionally issued only a single ticket, despite clearly stating that we required two separate tickets. We specifically handed over the fare for both tickets, which the conductor willingly accepted. Later on the bus came & due to rush we got no time to check the ticket. And we get in the bus.

Upon our arrival at our destination, Rd. No. 22, two ticket checkers (TC) approached us and demanded to see our tickets. We explained the situation to the TC, highlighting the misconduct of the conductor and the fact that we had paid for two tickets. However, to our utter disbelief, the TC disregarded our pleas and insisted that we pay a fine for travelling without a valid ticket. The name of one of the TCs is Yogesh. Also, both the TCs were too rude in their behavior and kept threatening us that they would file a police complaint against us. They tried to get our ID cards, and even after asking them 100 times where to complain, they answered, "It's not our business. Go and talk to the conductor tomorrow. Just pay the fine now.

We felt deeply aggrieved by this unjust treatment and the apparent lack of concern for our side of the story. It is disheartening to experience such dishonesty from your conductor, followed by the dismissive attitude of the TC towards our legitimate grievances. This incident has not only tarnished the reputation of your bus service but has also inconvenienced us both emotionally and financially. The surname of the conductor is Mr. Sawant. He is always at bus stop No. 3 at Thane station at morning duty around 9 am. Also, As I travel daily from the same bus stop I have seen many times this conductor always misbehaves with many of passengers.

Therefore, I kindly request that you thoroughly investigate this matter and take appropriate actions against the conductor involved, as well as provide us with a refund for the unjustly imposed fine. Additionally, I urge you to train your staff, especially conductors and TCs, to be more vigilant, honest, and responsive to passenger concerns.

I appreciate your immediate attention to this issue.

Yours sincerely,

Tanmay mane
Sayas Sonawane