Thane Municipal Transport [TMT] — Didnt stopped at Kashimira, argued with senior citizen about it

Address:

E1-1004, Rutu Towers, Ghodbunder Road, Patlipada, Thane-400607

I would like to lodge a complaint agains the bus driver & conductor of TMT AC bus no 65 (MH 04 LQ 8723).
They didn’t stopped at Kashimira. One senior citizen wanted to get down at the stop but they took the flyover. He was raising concerns about it & driver started arguing with him (unacceptable behaviour).
There was a female passenger whose husband went to buy something and returned after 10-12 minutes, till that time bus didnt moved. As such it wasn’t conductor’s mistake but he could have acted in public’s benefit and should have asked passengers to leave the bus and come in the next bus.