Thane Municipal Transport [TMT] — irregular buses as well as rude staff.

Address:

Thane, Maharashtra, 4000606

To whomsoever it may concern,

I'm a resident of yeoor, thane hereby would like to draw your attention towards the service currently provided by your tmt satff. Recently we are getting buses from anand nagar depot, where the buses are moving on irregular as per timetable. We've to wait for buses for 1hr to 1.5hr. If we go and ask controller about this we only get the answer — "bus band padli ahe" or "atach bus sodli tumch laksh nasel" or "driver conductor nahi ahet" or "traffic ahe khup". I do agree that sometimes their reasons are valid but if all the time you'll get the same reason you'll definitely get frustated. Even on tuesday on 2nd october gandhi jayanti in after people were waiting from around 12.15 pm and bus came aroun 1.45 pm. Same day same incident happened on evening where i was standing from around 5.15 pm waiting for 5.30 pm bus but when it was around 5.40 pm i asked controller for this he answered me that the bus is puncture. I said ok but arrange for an alternate or at least arrange 5.55 pm bus on time. He answered me that the driver and conductor are not here to report so you have to wait. I was waiting for around 6.10 pm the pair of driver-conductor finally arrived on 6.10 pm and the bus was departured on 6.10.
But after 5 minutes they departured another bus which was for 6.15 pm. You tell what is the use of this??
People were waiting from 5.15 pm and tmt staff is not even concern about the passengers. This is just one incident i've described. I've a very bad experience with the anand nagar staff not only for irregular time of buses but also for their rude behavior. The argue with passenger for no reasons.
Hereby i request your committee to handover the buses to wagle depot for further journey.

Thanks and regards,

A responsible citizen.