Thane Municipal Transport [TMT] — Misbehavior of bus conductor.

Respected Sir/Madam,
I am writing this formal complaint to bring to your attention an incident of misconduct and unprofessional behavior exhibited by one of your bus conductors. The incident occurred on 16-07-23 during my recent journey on your MH 14 H 5414 from KalwaNaka to Airoli Sector 20.
I regret to inform you that the bus conductor Vinod Baviskar, displayed a complete lack of courtesy and respect towards the passengers, including myself. I am deeply disappointed by the conduct and attitude demonstrated by your staff member, as it directly contradicts the professional standards expected from your employees.
The specific instances of misconduct and unprofessional behavior during the journey were as follows:
1. Rudeness and Verbal Abuse: The conductor consistently spoke to passengers, including elderly individuals and children, in a rude and disrespectful manner. The use of derogatory language and verbal abuse is not only unacceptable but also deeply offensive and distressing to those on board.

2. Refusal to Answer Queries: When passengers sought assistance or asked questions regarding the route, fares, or other relevant matters, the conductor responded with indifference and outright refusal to address their concerns. This kind of behavior creates an unpleasant atmosphere and undermines the trust passengers place in your company and its staff.

Such conduct by a representative of your company is not only disheartening but also raises concerns about the safety and welfare of passengers. As a customer, I have the right to travel in an environment that is respectful, friendly, and professional.

I request you to take immediate and appropriate action against the conductor involved in this incident. It is essential that steps are taken to rectify their behavior and ensure that such incidents do not recur in the future. Additionally, I would appreciate receiving an update on the actions taken by your company to address this matter.

I believe that every employee should be trained and held accountable for upholding the highest standards of professionalism, courtesy, and customer service. I hope that my complaint will prompt you to take the necessary measures to address this issue promptly and effectively.

Please acknowledge the receipt of this complaint and inform me of any further steps that will be taken to investigate and resolve the matter. I trust that you will handle this complaint with the seriousness it deserves and restore the faith of passengers in your company's commitment to customer satisfaction.

Thank you for your attention to this matter.