Thane Municipal Transport [TMT] — No number plate on bus

Buses are never on time. And people have been used to it. But nowadays there is no number plates on the bus and busses don't stop on all the stops. We have to show hand
Buses have digital number plates which is never working and sometimes they don't even keep a board. How are we suppose to know.
Today I was waiting for borivali bus in tatvadyan vidyapeeth for more than half an hour. 65AC bus came but there was no board at all. We have to guess which bus is it. And i showed hand but still the bus did not stop even when it was empty. Now who is responsible for my time? And what kind of service is this?