Thane Municipal Transport [TMT] — Rude language use by TMT driver

Respected sir/madam,
Im a citzen of india staying in Navi mumbai.
Reason to wrote a mail is, On date 18th May 2023 at time 18.56 i was at majiwada signal. I saw the Bus stop on signal for Thane station Bus No MH04HY7136 respectively, the doors of bus is open. Me and my friend run for the bus then the driver closed the door when we reach at door. Then after we go to the driver door to request the driver for door opening. He say
"कंडक्टर ची इच्छा नहीये तुम्हाला आत घेण्याची" Means "CONDUCTOR DOES NOT WANT TO TAKE YOU INSIDE"
From next bus i reached at TMT thane station to register complaint against them
Then the man who seat inside the cabin i told him the incident then he says Bus is not for public who show hand and bus will stop.
I know we are not at bus stop, but i think the language use by driver is not proper. From drivers language its seems that conductor runs the TMT bus not muncipal corporation
Its request to please look into this matter
Thank you,
Yours faithfully
Er. Vikas.V.K.