Thane Municipal Transport [TMT] — Unacceptable Cleanliness, Maintenance, and Payment System in TMT Bus Service

Dear TMT Bus Service Management,

I am writing to formally register a complaint regarding the consistently poor standards observed in the TMT bus services, specifically concerning critical issues of cleanliness, maintenance, and the inadequacy of current payment facilities.

Firstly, I must express my profound disappointment with the deplorable state of cleanliness and hygiene across a significant portion of your TMT bus fleet. It is an absolute necessity for public transportation to maintain a sanitary environment for the health, safety, and dignity of its passengers. Regrettably, many buses, particularly the Non-AC category, are frequently found in an unhygienic condition, which is not only unpleasant but also poses a public health risk. This lack of basic cleanliness is unacceptable.

Secondly, the maintenance of passenger seating, particularly within the Non-AC TMT buses, is consistently substandard. Numerous seats are visibly torn, broken, or otherwise in a state of disrepair, rendering them uncomfortable and, at times, unsafe for passengers. This blatant disregard for proper maintenance directly compromises the passenger experience and severely undermines the perceived quality of your service. Passengers deserve a comfortable and well-maintained seating arrangement, which is currently not being provided.

Lastly, while mobile ticketing is an available option, the current payment system through the ticket generating machines is outdated and inefficient. I strongly urge TMT Bus Service to immediately integrate modern payment solutions such as NFC payment and UPI QR code payment directly into the ticket generating machines. This upgrade is crucial to streamline the ticketing process, reduce dependence on unreliable internet connectivity for mobile applications, and accommodate the vast majority of commuters who now prefer these secure, swift, and convenient digital payment methods. The absence of these common payment options creates unnecessary inconvenience and delays.

These issues significantly detract from the overall passenger experience and reflect very poorly on the TMT bus service. I expect immediate attention and concrete steps to rectify these deficiencies. I look forward to a prompt response outlining the actions that will be taken to address these serious concerns.

Thank you for your urgent attention to this matter.

Sincerely,

Debjit Haldar