The Mobile Store — Bad service

Address:Ahmedabad, Gujarat

I have purchased htc desire 616 on 21st july. I am posting this complain on 3rd august.Still my product is not with me. There is not a proper and satisfactory reply. They wrote 3-4 working days on website. But you can see that 21st july to 3rd august. Is it their calculation ? Is 13days = 3 days ?? The most worst online shopping site i have ever seen.
Was this information helpful?
No (0)
Yes (0)
The Mobile Store customer support has been notified about the posted complaint.
Complaint comments 

Comments

Sir,
I Adarsh S Presently Working at Maruti Suzuki Indus Motor Co Pvt Ltd As Accountant have purchase Karbon Titanium S 5 Plus from The Store at LIC Pattom Near Girls high School on 06/07/2014 with an Extended warranty for 1 more Year for Rs 259.00 IMEI no: [protected] Bill no : 20337/11486135 Due to camera Complaint i have given for service at Service centers near Trivandrum, all outlets are telling that they cannot find the IMEI of my handset, and I went to mobile store where I purchased and told the details. They have taken my hand set and told me they will check and solve the problem. It has been more than 1 week taken no information about the hand set. Lazily telling give 2 more days every time I go there.
So kindly take proper steps and handover my setback if you are not able to solve Handset Defects.
Sir, I Adarsh S Presently Working at Maruti Suzuki Indus Motor Co Pvt Ltd As Accountant have purchase Karbon Titanium S 5 Plus from The Store at LIC Pattom Near Girls high School on 06/07/2014 with an Extended warranty for 1 more Year for Rs 259.00 IMEI no: [protected] Bill no : 20337/11486135 Due to camera Complaint i have given for service at Service centers near Trivandrum, all outlets are telling that they cannot find the IMEI of my handset, and I went to mobile store where I purchased and told the details. They have taken my hand set and told me they will check and solve the problem. It has been more than 1 week taken no information about the hand set. Lazily telling give 2 more days every time I go there. So kindly take proper steps and handover my setback if you are not able to solve Handset Defects.

Sir, I Adarsh S Presently Working at Maruti Suzuki Indus Motor Co Pvt Ltd As Accountant have purchase Karbon Titanium S 5 Plus from The Store at LIC Pattom Near Girls high School on 06/07/2014 with an Extended warranty for 1 more Year for Rs 259.00 IMEI no: [protected] Bill no : 20337/11486135 Due to camera Complaint i have given for service at Service centers near Trivandrum, all outlets are telling that they cannot find the IMEI of my handset, and I went to mobile store where I purchased and told the details. They have taken my hand set and told me they will check and solve the problem. It has been more than 1 week taken no information about the hand set. Lazily telling give 2 more days every time I go there. So kindly take proper steps and handover my setback if you are not able to solve Handset Defects.
Sir,
I Adarsh S Presently Working at Maruti Suzuki Indus Motor Co Pvt Ltd As Accountant have purchase Karbon Titanium S 5 Plus from The Store at LIC Pattom Near Girls high School on 06/07/2014 with an Extended warranty for 1 more Year for Rs 259.00 IMEI no: [protected] Bill no : 20337/11486135 Due to camera Complaint i have given for service at Service centers near Trivandrum, all outlets are telling that they cannot find the IMEI of my handset, and I went to mobile store where I purchased told the details. They have taken my hand set and told me they will check and solve the problem. It has been more than 1 week taken no information about the hand set. Lazily telling give 2 more days every time I go there.
So kindly proper steps and handover my setback if you are not able to solve Handset Defects.
Hi Team,

This email is with regard to one of the store which is located in Indira Nagar, CMH Road, Opp to KFC Restaurant, Bangalore, who have given a very pathetic service regarding a flip case which was not given with the HTC 616 mobile.
On 1st Sept 2014 the HTC 616 DS Grey mobile purchase was made for which black FOC Flip cover was included with the mobile but due to stock unavailability they could not afford to give on the purchase day.They have promised to give the same next day and they failed to. After waiting for long 2 months from the purchase date they didn't even afford to make a call and inform regarding the flip case, however i tried calling the store several times regarding the same and they gave false promise and asked me to come to the store and collect the flip cover today that is 11 Nov 2014 but the pathetic and horrible service took place where in they bought a duplicate flip cover form one of the small mobile shop which was located near to the store.
Such a , pathetic, horrible and blady service i had to face from one of the store, is that the service you are giving to the customer if so it is really a negative from your part. So i hope the management would take necessary & severe action against one of the employee Muhammed (mob # +91-[protected]) for the false commitment.
Below mentioned are the details of the product from the store:

Name : Ajath Sanjeev
Invoice # :3548/6737
Ordr #: 11773090
Mob # : [protected]
I got back my phone after service after a month, and when I am asking to request to extend my warranty, they are refusing.

my mobile not serviced from last 24 days

i give my mobile for only small spekaer issue.but till today it will not come.i give my mobile 24 days before

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    The Mobile Store
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    489
    Pending
    0
    Resolved
    175
    The Mobile Store Phone
    1860-267-6767
    1800-425-6363
    1800-209-6363
    The Mobile Store Address
    Unit #501 & 502, Kohinoor City, Kirol Road, Off L.B.S Marg Kurla (W), Mumbai, Maharashtra, India - 400 070
    View all The Mobile Store contact information