The Mobile Store — Certificate And Bill Copy Not Received

Address:

Kolkata, West Bengal, 700048

I had purchased a Redmi 2 Handset with a Theft Insurance and Accidental Damage Protection for a year. I was informed that I will send the invoice copy and necessary certificates on my mail as the hard copy of the bill they give gets faded after a few months and no certificates were given for the insurance. I wasn't sent any such documents even after contacting the store and asking them to do so. I contacted the toll free no. of the co.(i.e.[protected] on 28.11.2015. at 04:10 p.m. On contacting them and telling my problem I get a vague reply that they are no responsible for this and I need to go to the store and convince the people there to send the documents for which i have paid. Please help me with the matter as I want all the relevant documents along with a compensation for such a rude reply and harassment. Person contacted on the toll free no. : Mr. Sushil Invoice No. : 36758/12787565 Store ID : 1278