The Mobile Store — Claim regarding Samsung mobile bought on 21/1/15

Address:

New Delhi, Delhi

My Samsung mobile is damaged and not working. IMEI No. is [protected]. Invoice No and Date: 12391600I had opted for insurance certificate for Accidental Damage. Please replace my mobile set and let me know the procedure for the same.Looking for an early reply as this is new mobile bought just a month back. I had dropped some emails l after talking to mobile store representative that on intimating you guys would reply and ask for required documents for claiming insurance but there is no reply.If we buy mobile from any other Samsung store the insurance representative comes the same day to your house and collects the damaged device and deliver the repaired one to your place. The service mobile store is offering is very dissatisfying. There is no reply on intimating the same. Thre representor on phone asks to e mail and nobody replies to the mail. still no response...