[Resolved]  The Mobile Store — Display issue due to negligence by technician

Address:

Gurgaon, Haryana

Hi Team, I deposited my Samsung Galaxy S Duos for repair(Had issues with wifi starting/ getting ON and would hang in between, along with battery dying early due to wifi not getting ON and making attempt to connect). The executive located at sec 31examined the phone and took phone from me for repair. A week later, the executive located at Sec 31 Mobile store informed me that the phone cant be repaired under Extended warranty due to liquid damage and I can collect the phone in couple of day later. When I came to collect the phone today(i.e Aug 2nd 2014) & checked the phone, I found the display was not stable(screen shaking) and low brightness(if when the brightness was set to maximum). I called at +[protected] and had a word with Anupam. He bluntly told me the phone was not repaired since it had liquid damage on the Wifi chip and that they hold no responsibility for issues arising while assembling back the device to the original state, which might have caused the display issue. This is ridiculous and looking at so many complaints and the same people involved I am shocked. All the people I've been trying to reach Anupam Vaid, Shailesh Chavan are listed already in other complaints and as usual no one is replying back. As per Anupam, the phone had liquid damage because of which the wifi is not working and display issue can happen while assembling the components back into the mobile. I would like to ask you, what logic does that make and how good/ different is the mobile store service center from the local shops? Firstly, I do not believe the my mobile was damaged by liquid and with the response/tone I've received from Anupam makes me sure that it was/got damaged by the technician working at your facility and now they are framing up everything to get escape from this. Second, Even If the damage happened by liquid, does this authorize your technician to damage other parts? like in my case, screen shaking and low brightness even when set to maximum. Mobile store is a brand and consumers prefers to buy mobiles because its a authentic shop and does provide reliability. It's been already two weeks now I am not able to use my phone because it was at your facility. Please revert to me ASAP with a resolution.