[Resolved]  The Mobile Store — Extended Warranty issue.

Address:

Mumbai City, Maharashtra

I had submitted my Samsung Galaxy S2 Mobile Phone at The Mobile Store at CST, Mumbai on 4th October 2013. The mobile is under extended warranty. There was no reply or revert till date from the outlet or from The Mobile Store customer care. The details are as below : Name : Nitesh Panchal Mobile No: [protected] Handset Model : Samsung Galaxy S2 IMIE NO. [protected] Date of Purchase : 20/11/2011 Store : The Mobile Store Thakkar Mall Invoice No. : 21916 / 4614730 Extended warranty invoice : 21918/4615028 dated : 20/11/2011 Extended Warranty No. : EW[protected] I had called on 22nd Oct 2013 to know the feedback and was assured but there was no revert for the same. On 29th Oct 2013 i had again called back to customer care to know the progress, Customer representative was in no position to provide me proper time frame for repair / replacement. He told we will revert in 48 hrs. I had approached Store executive Manish he provided me contact no. of Mr. Shailesh Chavan and informed that it is pending from him. I contacted Shailesh Chavan he told he will forward the application to Insurance Company. It more than 10 days still there was no reply or revert. I had sent email to [protected]@themobilestore.in on 29 Oct but no revert. Today i tried sending email again it was bounced informing email id doesn't not exist. Whenever i tried to contact Customer Care they make mockery or misrepresent themselves as Manager and assure revert. Its more than 45 days mobile is lying with you and there is no reply or revert. Shailesh Chavan is also not reverting us. As a customer what am I suppose to do?? Kindly advise where I need to visit to escalate the issue. The MobileStore Limited Essar House, 11 K.K Marg, Mahalaxmi, Mumbai - 400 034. India. or The MobileStore Limited Unit #501 & 502, Kohinoor City, Kirol Road, Off L.B.S Marg Kurla (W), Mumbai - 400 070. India. Also advise who will be able to provide quick resolution Himanshu Chakrawarti CEO Dr. Mahendra Bhadouria Head Operation Hemant Taware Chief Operating Officer Shailesh Chavan Zonal Inventory Head Also advise on which address the concerned person will be avaiable.