The Mobile Store — Insurance claim for handset gionee s plus purchase dated 29.11.2015.Invoice number 13295248

Address:	Lucknow, Uttar Pradesh, 226020
Website:	www.themobilestore.in

Reg: insurance claim for handset geonee s plus purchase dated 29.11.2015. Invoice number 13295248

Please refer the captioned subject in which i wish to inform you the said handset's lcd got damaged on 7th of april i informed edelweiss on 8th of april. The representative informed me not to repair the phone without their prior permission otherwise your insurance claim will not be considered and submit the claim through online including upload of required documents ( policy document, front and back photographs showing broken part and imei, kyc documents copy of purchase invoice, repair estimate from an authorised service centre, copy of cancelled cheque).

The online claim was lodged on 11th of april and called customer care to get update from their side. In this regard i have also sent an email to edelweiss. I was assured by the representative that within 48 hours company will approve or reject the claim status. But after 48 hours when i called them they told that it will take another 48 hours. I shown my displeasure on this still the representative forced us to listen the same that it will take atleast 48 hours.
Kindly let us know the status that how much time it will take for approval of claim status so that i will console myself for being away from social media. I am working with a psb and have need of smart phone.

Hope for an early reply as edelweiss has not replied me till date except an auto reply
Alok singh
538 k / 503 sripuram triveni nagar 3rd sitapur road lucknow

Office:[protected]/6005913

Email: [protected]@gmail.com