[Resolved]  The Mobile Store — My nokia phone 1520 under warranty is not returned by the store even after one and half months

Address:

Pune, Maharashtra, 411015

This is with reference to my mobile handset Nokia Lumia made 1520 Serial IMEI Number: [protected]. In the month of January, 2016 I found that when I am calling from this handset, the receiver of my call unable to hear me. When I was trying to call using the speaker phone or the hands free cord, there is no problem at all. Apart from that I was quite happy with the overall performance of my phone and was not giving any problem. I thought of going back to the same store from where I bought this phone. It was The Mobile Store, Kalyani Nagar, Pune. ( By the way this was my third consecutive phone from the same store after two Nokia Communicators, they may check it using my mobile number +91 [protected]). This phone was under extended warranty when I deposited my mobile phone at the store for repair on 14th of January, 2016. When I was doing the formalities of submitting my phone, I asked one of them to check that the phone is in absolutely fine condition except than minor issue. The store people sent the phone to Ahmedabad service center it seems.

I received the below mail from the store on 30th of January indicating that my phone is physically damaged with photos attached, hence cannot be covered under the extended warranty. Therefore I requested them to check f that problem can be resolved and I am willing to pay for that. Finally, I got call from the store on February 04, 2016 after repeated follow-up to collect the phone from the store unresolved. When they opened the package in front of me and started the phone, the store people found that my phone was formatted and another problem which was not their in the phone earlier at all. The Flight more of phone is coming as default and one cannot change to the calling mode. They tried their best by formatting the phone again in front of me but the problem remained as it is. They requested me to leave the phone so that it can be send again back to the Ahmedabad service centre.

I wanted to raise the following serious issues:

1. If the problem stated is a hardware issue related to the mic only, then why my handset was formatted by the service centre at Ahmedabad?

2. Why company like The Mobile Store cannot procure the parts from the Nokia Lumia and resolved the issue?

3. If cannot be resolved at The Mobile Store Service Centre, why it is not returned immediately back to me instead of taking one month to send back phone after damaging it to an extent that it is not functional?

4. Don't they test the phone before sending it back to the store from the service centre?

I need my phone back in working condition ( except for the issue for which I have submitted the phone) as I have submitted as soon as possible. I have enclosed the Invoice of the phone with warranty of this phone also the submission document.