The Mobile Store — Non-receipt of Phone

I purchased HTC One X (IMEI No.- [protected]) from Mobile Store Outlet on 13.5.2012, it was working well, unless in the month of August, 2013 the touch panel of the screen abruptly stopped working at certain points. I went to the Costumer Service center of The Mobile Store in Bengaluru to replace the touch panel as my Phone was in extended warrantee (Extended Warrantee No.- EXWAR0556428) of one year. My phone got deposited in Service Centre on 8.9.2013 for replacement of the said panel. But it has been more than two months after giving my phone that I have not received my phone. When asked about the same to the service center executives that just lead me to the garden path and give false promises. And till date i have no idea where my phone is and if the the panel has been replaced or not. I have been running from pillar to post for the same requesting for giving my phone back after doing the needful but even after registering a lot of complaints (Complaint No.- MSCO10026853 and MSCO[protected] all of these have gone in vain. I am really up set by the functioning of the one of the premium mobile selling companies and that too on purchase of the flag ship phone. Therefore, I request you to kindly look into the matter and help me get my phone back. Otherwise I will be forced to file a civil Suit against the Mobile Store. Regards, Himanshu Sharma Ph. No. - [protected]