[Resolved]  The Mobile Store — Phone returned with damages by the technical team

Address:

Mumbai City, Maharashtra, 400065

Kindly like the page and raise a voice against the mobile Store. https://www.facebook.com/AgainstTheMobileStore/ Hi, I am Sudarson Swami brought the Sony Xperia Z2 (EMI-[protected]) on 15th August 2014. I brought the extended warranty with itself. On 25th November 2015 i broke one of the sim card reader pin by myself. On 26th November i had submitted the handset at The mobile store (Goregaon west store) under extended warranty. The handset was sent to Gujarat for repair. The technical team had informed me about the issue and the damaged (physical damage) is not covered under extended warranty. It was also informed that the handset will be returned and while collecting the handset kindly check the handset. The handset was returned on 12th December 2015. While checking the Handset it was found the handset had the below additional problem which was not occurring while submitting the handset. 1. The rear camera lens is blur. 2. The vibration is not working. 3. The GPS is not working. I informed the store representative regarding the problems, he ignored and forcefully submitted the handset to me. I called the customer care and lodged a complaint (MSCO[protected] regarding the issue and response was unsatisfactory. The mail stated "it can't be assured that handset shall be returned in same condition" Please find the attached mail for your reference. If the handset can't be repaired it should be sent as it is. Kindly look into the above issue and provide a solution for the same. It would be a great help. Regards, Sudarson Swami.